Technical Support Engineering Job at Microsoft in Bangalore
Are you passionate about delivering exceptional customer support and solving technical challenges? Microsoft is hiring Technical Support Engineers for its Bangalore location, offering a flexible work environment and an opportunity to be part of a global team dedicated to customer success. Here’s everything you need to know about this exciting opportunity.
Job Overview
Job Title: Technical Support Engineer
Location: Bangalore, Karnataka, India
Employment Type: Full-Time
Role Type: Individual Contributor
Work Flexibility: Up to 50% work from home
Travel Requirements: None
As a Technical Support Engineer, you’ll be a key member of Microsoft’s Customer Service & Support (CSS) team, part of the Customer Experience & Success (CE&S) organization. This role focuses on empowering customers to achieve their business goals through seamless technical support and cutting-edge AI-powered solutions.
Key Responsibilities
Response and Resolution:
Investigate and resolve customer technical issues.
Collaborate within and across teams to leverage troubleshooting tools and practices.
Readiness:
Participate in building communities with peers to share knowledge and expertise.
Develop technical and professional proficiency through training and readiness initiatives.
Product/Process Improvement:
Identify potential product defects and escalate appropriately.
Contribute to Microsoft product enhancements.
Qualifications
Required Qualifications:
Educational Background: Bachelor’s degree in Computer Science, IT, or related field
Alternative Experience:
1+ years of experience in technical support, consulting, or IT.
OR 3+ years of equivalent experience in technical support or IT.
Language Proficiency: Fluent in English (reading, writing, and speaking).
Why Work at Microsoft?
Microsoft’s mission is to empower every person and organization on the planet to achieve more. As part of the CE&S organization, you’ll join a diverse and inclusive team dedicated to creating impactful customer experiences. Microsoft’s culture is built on values of respect, integrity, and accountability, fostering a growth mindset for every employee.
Compensation and Benefits
Microsoft offers industry-leading benefits to support your professional and personal growth:
Comprehensive healthcare plans.
Access to educational resources and training programs.
Discounts on Microsoft products and services.
Savings and investment opportunities.
Maternity and paternity leave.
Generous paid time off policies.
Corporate giving and volunteering programs.
Networking and connection opportunities.
How to Apply
Join a company that values innovation, collaboration, and growth. Apply now to be part of a team that helps customers achieve their business goals faster with Microsoft’s technology.
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Frequently Asked Questions
1. What does the role of a Technical Support Engineer involve?
You will own, troubleshoot, and resolve customer technical issues while collaborating with teams to improve Microsoft’s products and services.
2. Can I work remotely?
Yes, this role offers up to 50% work-from-home flexibility.
3. What kind of technical skills are required?
Candidates should have a background in IT or computer science with hands-on experience in technical support or consulting.
4. Does Microsoft provide training for this role?
Yes, you will have access to training and readiness programs to enhance your technical proficiency.
