Exciting Career Opportunity: Join Cognizant as a Trainee - Junior Data Analyst in Kolkata!
Are you looking for a dynamic career in data analysis and customer management? Cognizant, a global leader in professional services, is hiring for the role of Trainee - Junior Data Analyst in Kolkata. If you have a passion for data, customer service, and problem-solving, this could be your chance to join a world-renowned organization!
Why Cognizant?
Cognizant is a global community of over 350,000 associates who thrive in an energetic, collaborative, and inclusive workplace. Recognized as one of Forbes World’s Best Employers 2024, we are committed to innovation, excellence, and professional growth. Join us and be a part of a team that values your skills and supports your career journey.
Job Summary
We are looking for a dedicated Process Executive for our CDM/PV team with 0 to 3 years of experience. This role involves working in rotational shifts under a hybrid work model. The ideal candidate will have strong technical skills in MS Excel and expertise in Customer and Complaint Management within the Life Sciences sector.
Key Responsibilities
Efficiently manage and process customer data using MS Excel.
Handle customer complaints and inquiries professionally and ensure timely resolution.Work with cross-functional teams to enhance customer management processes.
Analyze customer feedback to identify trends and areas for improvement.
Maintain accurate records of customer interactions and transactions.
Generate reports and updates on customer service metrics.
Assist in developing and implementing customer service policies and procedures.
Support the training of new team members in customer management and complaint handling.
Apply Life Sciences domain knowledge to address customer concerns.
Ensure compliance with industry regulations and company policies.
Participate in continuous improvement initiatives to optimize customer service operations.
Communicate effectively with both customers and internal stakeholders to provide solutions.
Adapt to rotational shifts and hybrid work models as per business needs.
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Qualifications & Skills Required
Proficiency in MS Excel (data analysis and reporting).
Strong knowledge of Customer Management in the Life Sciences sector.
Expertise in Complaint Management and issue resolution.
Excellent communication and interpersonal skills.
High level of attention to detail and accuracy in data management.
Ability to work collaboratively in a team-oriented environment.
Adaptability to a hybrid work model and rotational shifts.
Strong organizational and multitasking skills.
A customer-centric approach to ensuring service excellence.
Commitment to industry standards and company policies.
Participation in ongoing training and development.
Strong problem-solving abilities to address customer issues and enhance processes.
Preferred Certifications
MS Excel Certification
Customer Service Management Certification
The Cognizant Experience
At Cognizant, we take pride in fostering an environment where talent thrives. We provide a space where innovation meets expertise, and individuals are encouraged to build their ideal career paths. We believe in doing what’s right—for our people, clients, communities, and the climate. By joining us, you will be part of an organization that values growth, inclusivity, and excellence.
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How to Apply?
Are you ready to take your career to new heights? Click the link below to apply now:
👉 Apply Here
Don't miss this opportunity to join a global leader in digital transformation. Apply today and kickstart your journey with Cognizant!
